Maybe you have some questions…

No. The website provides information and a support-request channel. For immediate danger, call the Police on 117, the Gendarmerie on 113, or 112 from a mobile phone where available.

Everyone in Cameroon: children, teenagers, parents, caregivers, survivors and anyone concerned about abuse or gender-based violence. You do not need to be in danger yourself to use it.

Yes. Every page, guide and the support-request form are free. Standard data charges from your mobile network may still apply.

No. This is an independent project and is not affiliated with, endorsed by, or a branch of any other hotline, government body or organisation.

English, French and Arabic. Use the language selector in the menu to switch at any time.

No. Report reasonable concerns and describe facts you observed or heard. Trained authorities determine what investigation is needed.

A child is never responsible for abuse committed against them. Respond with belief, calmness and protection.

You may browse without identifying yourself. A report to authorities may require contact details depending on the situation and local procedure.

Yes. You can describe concerns about a child, a teenager or an adult you know. Share only what you directly observed or were told.

A trained service team reviews requests and can listen, explain options and connect you to local support once the service is operational in your area. You receive a private reference code to check the status yourself at any time.

Describe only what you directly observed or heard, in your own words. Trained authorities and service staff assess the situation and decide what follow-up, if any, is needed.

Confidentiality may be limited when information indicates immediate serious danger, abuse of a child or another legal safeguarding duty. Otherwise, information is used only to review your request and improve the service, never sold or used for advertising.

No identifying browsing data is collected from public pages. The support-request form stores only what you choose to type into it.

It immediately replaces this tab with a neutral page so you can leave quickly if someone approaches. It does not clear your browsing history, so consider the browser guidance in the safety notice shown when you first visit.

Use a device that the person causing harm cannot monitor whenever possible, such as a trusted friend's phone, a library or a workplace computer. Clear your browser history only if doing so will not raise suspicion.

Use the Check request status page with the private reference code you were given when you submitted it.

It is a short code shown to you immediately after you send a report or support request. Keep it somewhere safe: it is the only way to look up your case privately.

There is no way to recover it, by design: requests are not linked to your name or contact details unless you chose to provide them. Submit a new request if you need to reach us again.

Only if you asked to be contacted and gave a safe way to reach you. Otherwise you can check your status privately at any time without anyone needing to contact you.

Yes. The Identify abuse and Teens pages are written for you, and the support form and safety plan are open to anyone, at any age.

The website never notifies anyone that you visited. If you share a device with someone who might check its history, use the safety guidance in the menu, or the Quick exit button if you need to leave immediately.

Feeling scared is normal, and you do not have to talk to someone right away. You can start by writing things down privately, building a safety plan, or reaching out through the support form only when you feel ready.

Stay calm, listen without interrupting, and say that you believe them, that it is not their fault, and that you will help them find safety. The Parents page has a full response guide.

Set clear, age-appropriate rules and consequences without hitting, humiliating or frightening. Pause when you feel angry and ask another safe adult for support.

You can still describe your concern through the support form or a report. Focus on what you directly observed, and let trained staff and authorities take it from there.

No. Teenagers, parents, caregivers and adult survivors of any age can find guidance here.

Yes. Healing has no timeline. The Survivors page offers guidance on trauma, self-care and finding trauma-informed support whenever you feel ready.

No. It provides general information and pathways to qualified services, not a diagnosis, legal advice or therapy.

Physical, sexual, emotional or economic harm connected to a person's gender, including domestic violence, harassment and coercive control. The Gender-based violence page has more detail.

Yes. Support here is available regardless of your gender or the type of violence you experienced.

A private worksheet noting trusted people, safe places and next steps if you need to leave quickly. It is optional, but many people find it helps them feel more prepared.

No. It stays in your browser only, for printing or personal reference, and is never sent to our server.

Yes, as plain text files. Formatted PDF downloads are currently available in English and French only.